• Free Delivery
  • Free Returns
  • Choose a delivery date
  • 0% Finance

Faqs

Easy 'No Quibble' FREE 30 Day Returns

In the highly unlikely event you change your mind once the items are in your home or If you are not 100% satisfied with your purchase for whatever reason, we will be happy to arrange the return of your goods and issue a full refund 

If for some reason you receive it faulty or damaged please let us know within 30 days of taking delivery by emailing [email protected] and we will arrange to return or replace the item free of charge.


 

One Price - Best Price Promise

 

Finance from The Furniture Market

We now offer finance for customers who are over 18 years old, have lived in the UK for at least three years and are placing an order to a total value of £500 or more. During your application a credit check will be performed, this may affect your credit score.
Please click here to go to the finance page

What Happens Next

 
  • We process all orders manually for that extra personal touch
  • For Items eligible for 24hr business courier service we will contact you to ask what day of the week you would like delivery.
  • For items eligible for our Free 2 man delivery service, your delivery day based on our rota and other deliveries in your area that day.
  • 2 to 3 days before your due delivery date we will contact you by text and email to confirm you are able to accept delivery.

Question: - What does the £25 Silver delivery service cover?

The silver delivery service includes delivery of your items to a room of choice and all packaging is taken away.

At the moment this service does not mean you will get your items quicker. We are able to offer expedited delivery on some items if they fit on a pallet for more information click here or call us.

Question: - What does the £50 Gold delivery service cover?

The gold delivery service covers a white glove assembly service, where your items are unpacked and assembled in a room of your choice and all packaging is taken away.

At the moment this premium service does not mean you will get your items quicker. We are able to offer expedited delivery on some items if they fit on a pallet for more information click here or call us.

Question: - Why can't I have delivery on the day I want?

In order to offer a Free delivery service and also maintain the lowest prices on the internet we need to plan when our vans are going to be in certain parts of the country on certain days.

Smaller items may be available via 24hr business courier on a week day of your choice, also if the item you want is able to fit on a pallet we can offer this service to you at extra cost.

Pallet delivery service offers that extra piece of flexibility for furniture delivery but you would need to arrange for the pallet to be unloaded and taking the item into the room you want it yourself.

Finally a pallet delivery service leaves a pallet behind which you would need to arrange to be disposed of yourself.

Question: - Why do you charge £50 for assembly?

Our gold £50 delivery and assembly service covers the costs of the wages for the 2 men to assemble the item and remove all the packaging.

How we offer these low prices

Factory
supply
+ No
shops
+ No
salesmen
= Low
prices

We offer high quality design led furniture at a fraction of the cost of high street stores. We do this by buying directly from the factories so you can be rest assured you are getting value for money whilst not compromising on the quality or service standards.

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Copyright © 2018 The Furniture Market. All rights reserved. | Company No. 06491540 | Vat No. 904103182