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Privacy and Cookie Policy

Last Updated 31th March 2023

When someone visits we collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We only collect information about you on our shopping cart page, and we do not store any payment or security information on this website.

Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

This privacy policy sets out how The Furniture Market uses and protects any information that you give The Furniture Market when you use this website. The Furniture Market is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Furniture Market may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


- "Cookie" means a small electronic file stored on you computer
- "User" means someone who visits The Furniture Market.co.uk
- "Us", "We", "Our" means The Furniture Market.co.uk Ltd.
- "Buyer" means the person who buys or agrees to buy products from the seller.
- "You", "Your" means one of our customers, buyers or those viewing our website.
- "Order" refers to your offer, as the buyer, to purchase products from us. Whether electronically or via other means.
- "The Furniture Market" means us as a company called "The Furniture Market.co.uk Ltd" and any other connected organisation that supplies the goods ordered by you and any successor to its business.
- "Contract" refers to any contract between the buyer and the seller for the sale and purchase of products incorporating these conditions, whether completed electronically through this website or via other means.
- "TFM Address" refers to the sellers address. This address is; The Furniture Market, Unit 2, Organsdale Farm, Kelsall, Tarporley, Cheshire, CW6 0SR.
- "TFM" refers to the seller; the furniture market.co.uk Ltd.
- "The Shopping Cart Page" refers to https://www.thefurnituremarket.co.uk/checkout/cart

Information we do not collect

We do not store, or record any credit, debit, paypal or any other payment security information on this website.

We do not record, store, distribute or disseminate any information regarding other websites you may have visited at any time.

What we collect

We may collect the following information:


contact information including email address

demographic information such as address and postcode

If you chose to 'add to cart' any item we offer for sale on this website. The Furniture Market will leave a cookie on your computer that will record what items are in your cart, this will stay on your computer for 30 days unless you remove it. This is the only cookie this website uses and the only purpose it is intended for.

We do store any information you input or type into the shopping cart page of this website, (https://www.thefurnituremarket.co.uk/checkout/cart)

If you chose to tell us information about you on the shopping cart page, this information is recorded even if you do not complete a transaction with us.

Our website operates on a permanent ' Guest Checkout' basis. You are not required to create an account or enter a password at any stage.

If you chose to tell us information about you on the shopping cart page, we record the IP address of the computer you are using in our efforts to prevent Payment Fraud.

If you you request a sample we will add you to our general emailing data base list. We do not send many emails over the course of the year. We will only contact you if we have a sale on. You are free to unsubcribe from this list at any time.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

If you complete an order with us your information is stored on our ordering system.

Depending on the method of delivery we may provide your name and address to an external courier company with the intention of delivering goods to you.

We will never sell your information to a 3rd party, This includes your name, address, email address or contact details.

If you complete an order with us and supply us an email address we may contact you from time to time regarding special offers or promotions. if you do not wish to receive marketing info from us then simply reply to the email requesting removal and we will ensure your details are deleted.

If you complete an online form to be notified when a product is back in stock we will contact you via email and phone if you leave a number. We will also add your details to our email list. You can opt out at any time.

We use a feedback company called Trustpilot and we may send you an email via them asking for feedback on a purchase you have made with us. If you supply feedback via their website you need to consult their privacy policy and terms and conditions. You are under no obligation to participate in this process and will only receive emails sent by us via them.

Orders taken in our showroom and over the telephone are recorded, stored and used in the same way as orders placed online.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies<

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for re-marketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites). We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Links to other websites

Our website may contain links to other websites of interest such as Trustpilot. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you would like to know what information we hold about you please complete our Subject Access Request Form HERE then email this form to us

[email protected]

or write to us:


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.