Giving you peace of mind
5 Year Guarantee
We offer a 5 year guarantee on all our Oak & Painted furniture and 3 years on all other products.
Peace of mind is guaranteed. We offer this because we design our oak and painted furniture to last. Not all things are equal, it’s what’s inside that counts!
- If reporting a defective product then you must call us on 01829759259 or email [email protected] (you must email us photos of any defects)
- The guarantee only applies to the original buyer of the piece of furniture.
- The guarantee starts on the day of your delivery (receipt of goods).
- The guarantee only covers manufacturing defects and not general wear and tear. A list of what’s excluded is given below.
- If we deem your product to have a manufacturing defect then if possible we will repair your product to a satisfactory standard. If it is not possible to repair your product then we will replace your product. If a replacement is not available then we will offer a credit note to the value of your original product purchase price.
What’s not included in our guarantee
- Defects resulting from negligence, misuse or accidents.
- Defects resulting from inadequate maintenance, cleaning and commercial use.
- Any products sold as a second or ex-display.
- Natural Settlement - The softening of filling materials under normal use. Chair seats and mattresses will always compress over time, this is perfectly normal.
- Marks in the painted finish - Marks in a painted surface finish are perfectly normal, as our painted furniture is hand spray painted you may see small marks and imperfections on the surface. This is due to the paint being sprayed on top of natural wood which contains natural imperfections, indentations, cracks and knots. Because the wood frame is painted it makes these natural imperfections in the wood more visible. These are not classed as defects and due to the furniture frames being hand made using natural wooden timbers.
- Splits and cracks in painted surface(Visible cracks in a painted surface are caused by the wood beneath expanding and contracting over time). It is not a flaw in the wood used, it is a side effect of the wood trying to reach a natural equilibrium with its environment. As moisture levels change and the wood dries out it shrinks and causes cracks to occur in the wood grain. We can supply you with paint touch up kits upon request if you would like to touch up any painted surface that have visible cracks in the painted surface.
- Splits and cracks in wood grain (this occurs naturally as wood expands and contracts over time). It is not a flaw in the wood used, it is a side effect of the wood trying to reach a natural equilibrium with its environment. As moisture levels change and the wood dries out it shrinks and causes cracks to occur in the wood grain.
More information on how wood furniture adjusts to its home environment.
You may notice that in your home at different times of years some doors seem to swell and not close properly. While in other seasons they shut freely. This is because of the temperature and atmosphere changes in our seasons and is caused by the swelling and shrinking of wood that is responding to the surrounding heat and moisture in the atmosphere of your home.
You will find in warmer environments that wood will dry out more and shrinkage cracks may occur in the wood surfaces. This is because wood dries from the outer layers inwards until it reaches a balance within its home environment. As these outer layers dry out and shrink the moist and hard centre of the wood doesn’t give them room to shrink thus causing cracks in the wood as this the woods way of relieving pressure. For example if you left a piece of furniture in front of a radiator you are likely to expose it to a lot of heat which would cause the wood to dry out quickly which would cause splits to occur. When the opposite happens and wood is exposed to moisture it will begin to expand and swell.
Small splits and cracks in wood furniture are nothing to be worried about. It is just the natural movement in the wood due to the atmosphere the furniture lives in. If anything splits and cracks can actually improve structural integrity because it relieves internal pressures from deep within the wood. However if you have a large split or crack all the way through a piece of wood then this can of course affect the structural integrity of a piece of furniture in which case we would recommend you to contact us so we can investigate.
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