Terms & Conditions

This page contains information on the terms and conditions for purchases from The Furniture Market ™ .co.uk Ltd (TFM).

Last Updated 15th January 2024

These terms and conditions apply to all purchases of any products from TFM. By using our website and or placing an order with TFM you agree to be bound by all of these terms, conditions and policies set out below or within our website.  TFM at its discretion reserves the right to change / modify this website and terms and conditions at any time, see the above date on this page for last updated date, therefore please read these terms and conditions each time before placing a purchase order.

Contents of the Terms & Conditions

1. Definitions
2. General
3. Basis of Sale
4. Price & Payment
5. Description of Product(s)
6. Delivery
7. Acceptance of Product(s)
8. Cancellations & Returns
9. Data Protection & Privacy
10. Security
11. Liability
12. Intellectual Property
13. Law of Contract
14. Complaints Policy
15. Furniture Guarantees
16. Oak Flooring Warranty

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1. Definitions

1.1 - "Product" means the goods and / or items you have specified.
1.2 - "Seller" means The Furniture Market ™ .co.uk Ltd.
1.3 - "Us", "We", "Our" means The Furniture Market ™ .co.uk Ltd.
1.4 - "Buyer" means the person who buys or agrees to buy products from the seller.
1.5 - "You", "Your" means one of our customers, buyers or those viewing our website.
1.6 - "Price" means the final cost for the product excluding the delivery charge.
1.7 - "Order" refers to your offer, as the buyer, to purchase products from us.  Whether electronically or via other means.
1.8 - "Working Day" means every day of the year except weekends, and English statutory and public holidays.
1.9 - "The Furniture Market ™ " means us as a company called "The Furniture Market ™ " and any other connected organisation that supplies the goods ordered by you and any successor to its business.
1.10 - "Contract" refers to any contract between the buyer and the seller for the sale and purchase of products incorporating these conditions, whether completed electronically through this website or via other means.
1.11 - "TFM Address" refers to the sellers address.  This address is; The Furniture Market ™ , Unit 2, Organsdale Farm, Kelsall, Tarporley, Cheshire, CW6 0SR.
1.12 - "TFM" refers to the seller; the furniture market ™ .co.uk Ltd.
1.13 - “Third Party” means a person, group or company besides the buyer and seller who are already involved in the order contract.
1.14 - “BACS” means Bankers Automated Clearing System. This is an electronic system to make payments directly from one bank account to another.

2. General

2.1 - We The Furniture Market.co.uk Ltd are a registered company in England and Wales. Our company registration number is 06491540 and our VAT number is 904103182. Our registered company address is Unit 2, Organsdale Farm, Kelsall, Tarporley, Cheshire, CW6 0SR. We can be contacted;
By phone - 01829 759 259
By email - info@thefurnituremarket.co.uk
By post - The Furniture Market, Unit 2, Organsdale Farm, Kelsall, Tarporley, Cheshire, CW6 0SR
2.2 - We will not and are not liable to any loss caused to you where performance of any of our obligations to you is prevented, frustrated or impeded by reasons out of our control, including but not limited to acts of God, war, civil commotion, accident, strikes, fire, trade disputes, unavailability of ordered products from our supplier for whatever reason including discontinuation of such products lines, import or export restrictions or embargoes or any other cause not within reasonable control of The Furniture Market ™ .
2.3 - To the extent permitted by law, we accept no liability for any loss, damage or injury arising as a consequence of the advice provided.
2.4 - If any part of these terms and conditions are found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
2.5 - These terms and conditions and any contract between us and you shall be governed by and construed in accordance with English and Welsh law and the English & Welsh Courts shall have jurisdiction over any disputes between us.
2.6 - Provided that if any event referred to in clause 2.2 continues for a period in excess of 30 days, the Buyer will be entitled to give notice in writing to terminate the contract.
2.7 - Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the seller, addressed to the seller at its address or in the case of notices to the buyer, at the buyers' address as provided to the seller.
2.8 - No responsibility will be accepted and no product guarantee / warranty will be applicable for goods used within a commercial environment (e.g. pub, restaurant, office, hotel or shop). Please see clause 7.8 for more information.
2.9 - We take no responsibility for printing errors on this website.
2.10 - If you have a complaint with any of the services or products we offer then please contact us via one of the contact methods mentioned in clause 2.1.

3. Basis of Sale

3.1 - Subject to the buyer's right to cancel the Contract, included in clause 8, the seller shall sell and the buyer shall buy the products in accordance with the confirmation.  No contract exists between the buyer and the seller for the sale of any products until the seller has received, processed and confirmed the order and the  seller has received payment in full, (cleared funds).  Once the seller does so, there is a legally binding contract between the buyer and the seller.
3.2 - The buyer may not assign the contract or any part of it without prior written consent.
3.3 - The seller may assign the contract or any part of it to any person, firm or company.
3.4 - The description of the goods ordered shall be set out in writing in the confirmation sent from the seller to the buyer.
3.5 - Any item that is not the specified product in the product description on the web page, and that appears in any photograph or illustration on the website, will not form part of this contract. An example is other pieces of furniture, furnishings and accessories that can be seen in the pictures depicting the specified product in a natural setting. Such information is for illustration purposes only and does not comprise part of the product.
3.6 - When the buyer clicks on "Proceed to Checkout" on the "Shopping Cart Page", you agree to buy the goods at the prices indicated including any additional delivery charges that apply to your purchase.
3.7 - If your order is accepted, you will be notified of this shortly after you submit your order by clicking "Submit Payment". If any errors are made without us being aware we reserve the right to cancel the order as set out in clause 8.
3.8 - Any acceptance of an order placed from outside our stated delivery region (Mainland England, Wales and Southern Scotland) is not valid unless the customer has agreed to clauses 4.10, 6.5 and 8.10.

4. Price & Payment

4.1 - The price you pay is the displayed price on this website at the time we receive your order.
4.2 - All product prices are in £ sterling and include VAT at 20% and also includes free standard delivery.
4.3 - If we make a pricing error in the order confirmation, invoice, receipt, or a typing error on our website we have the right to correct the error within 30 days of being aware. If this was to happen you would be given the option for a full refund or price correction.
4.4 - Payment of the price shall be due on the date the order is submitted. By providing your payment card details and clicking “submit payment” you are agreeing for the full balance of your order to be taken from your credit/debit card. The order will not be processed and thus confirmed without full payment of the order price.
4.5 - No payment shall be deemed to have been received until the seller has received cleared funds.  There will be no delivery until cleared funds have been received.
4.6 - Payment can be made by any method specified at checkout. We accept Paypal & all major credit and debit cards. We also accept BACS payments and cheques, however the order will not be processed until we receive cleared funds from the cheque which can take up to 14 working days. We also offer a range of finance packages which can be chosen at checkout. Our finance options are provided by V12 finance and more information about the packages we offer and terms and conditions can be found by clicking here.
4.7 - Payment shall be made by the buyer without any deduction to the seller unless the buyer has a valid court order requiring an amount equal to such deduction to be paid by the seller to the buyer.
4.8 - From time to time we may offer promotional discounts, voucher codes, or other promotional offers that may have a time deadline before they expire. These offers exclude any other discounts, promotions or offers that we may have entered into negotiations with you or someone acting on your behalf. Any offers we agree with yourself or someone authorised to act on your behalf via, telephone, email, web-order, or verbally cannot be used in conjunction with any other offer.
4.9 - If the item is out of stock or you are not available to take delivery of your order straight away and would prefer to pay a 20% deposit to reserve an item(s) to you then please call us on 01829 759 259 to arrange this. Please note if a deposit is paid then we must take payment for the final balance no later than 3 days prior to the scheduled delivery date to you. If we do not receive payment then your delivery will be cancelled and rearranged for another time once we have received full payment.
4.10 - If any third party nominated by the buyer is involved in the delivery of the purchased goods from The Furniture Market to the intended customer then payment must be made by BACS transfer. No other payment method will be accepted. If the buyer places the order through our website and provides a third party delivery address, e.g. shipping company or requests for the goods to be collected by a third party courier from our warehouse, then the buyer will be contacted and asked to pay for the order via BACS transfer. Any money that has been paid by our online payment methods will be refunded. We will not accept responsibility for any product damages if it has been handled by a third party courier or shipping agent. Therefore it is the customer's responsibility to check any products once they have been delivered by TFM and prior to any further handling/shipping by a third party courier or shipping agent.
4.11 - If the delivery address provided is to a third party delivery location (e.g. storage facility) nominated by the buyer then payment to the Furniture Market must be made by BACS transfer. This is because the Furniture Market is not delivering direct to the customer’s property and we are delivering to a third party delivery location. No other payment method will be accepted. If the buyer places the order through our website then the buyer will be contacted and asked to pay for the order via BACS transfer. Any money that has been paid by our online payment methods will be refunded.

5. Description of Product(s)

5.1 - The description and the quantity of the products shall be set out in the seller's order confirmation.
5.2 - We cannot guarantee that the appearance and/or colours of products shown on this site and range samples sent to customers exactly reproduce the appearance and/or colours of the physical products themselves (due to natural variations in the wood grain and paint finish).
5.3- While we endeavour to display accurate measurements of all our products, due to occasional slight variations in production all measurements are approximate. Therefore please allow a tolerance of at least 10mm +/- either side of the stated dimensions displayed on this website.
5.4 - Goods are subject to availability. In the event that we are unable to supply the goods for any reason (e.g. not available or discontinued), we will inform you of this as soon as possible and you are able to cancel the contract and with a full refund being issued to you via the original payment method.
5.5 - Goods which are currently out of stock will be listed on our website as ‘On Back Order Today’ with an estimated date stating when we are expected to receive stock to our warehouse. The estimated date provided is given in good faith and based on the most accurate information we have received from our manufacturer and shipping company. From time to time these dates can change due to manufacturing or global shipping delays. If we are made aware of any changes to the expected arrival date of your order then we will always contact you via email/telephone. We are not liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly to you if these dates change and we are only able to confirm a delivery date with you once the goods have been received into our warehouse.

6. Delivery

6.1 - We shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of goods whatsoever. We are not liable for any breakages or damages caused whatsoever upon entering a buyer's property. Our standard free delivery is a 2 person delivery to a room of your choice, the buyer allows the delivery team into their property entirely at their own risk. It is the buyer’s responsibility to ensure that there is easy and adequate access to deliver the goods into the customer’s room of choice. Our delivery team are only responsible for delivering to a point in a customer's home where it is possible to without running the risk of damaging a customer's property (i.e. damaging a wall or floor with a box due to poor access into a room or upstairs). We are not responsible for removing any of the customers' existing furniture prior to delivering the new furniture.
6.2 - Delivery by our in-house delivery team will usually take place according to our published delivery rota anytime Monday - Saturday between 7am and 10pm. You will be able to select your preferred delivery date from the published delivery rota and 2-3 days prior to delivery you will be provided with a 2-3 hour delivery time slot. On the day of delivery our drivers will try to call you approximately 30 minutes prior to arrival except the first delivery of the day who will be notified the day before with an approximate time of arrival for the driver. If deliveries are made by a 3rd party external carrier (DPD & Pallet Delivery) then the delivery will be carried out on a weekday (Monday - Friday) of your choice between the hours of 8am and 6pm. All DPD deliveries are a 1 man delivery to your front door only. You will be provided with a 1 hour delivery time slot and sent delivery tracking information on the morning of your chosen delivery date by text/email. For all pallet deliveries this is an all day delivery time slot with delivery of the pallet with your order on to your curb side only. Unfortunately for all pallet deliveries we would not be able to provide a delivery time slot and it would be your responsibility to unpack, take the furniture into your property and dispose of the pallet and packaging. Please see clause 6.17 for more information relating to our pallet delivery service. Please note dates and times quoted for delivery are approximate only.
6.3 - Where an order contains more than one item, all items will be delivered at the same time once all items are available. It is at our discretion to deliver goods in stages if we are waiting for goods to come into stock.
6.4 - You can select your desired delivery service at checkout. Please note your order will default automatically to our Free 2 Man Delivery Service to room of choice or DPD 1 man delivery depending on the product being ordered. However you will have the option to upgrade to our unboxing and assembly service or pallet delivery service for an additional fee at checkout prior to paying. If ordering an out of stock item then your order will automatically select our Free 2 man delivery service to the room of choice or DPD 1 man delivery. If you would like to upgrade your delivery to our unboxing and assembly service or request a pallet delivery once your order is in stock then you would need to call us on 01829 759259 to add this to your order. If a discount voucher is used then the discount would only apply to the furniture being ordered and is not applied to any additional delivery services we offer.
6.5 - Delivery is only available to mainland addresses in England, Wales & Southern Scotland. For deliveries to any address outside our delivery region (e.g. Northern Ireland, Northern Scotland, Scottish islands, Isle of Man, Isle of Scilly, Jersey & Guernsey) we will deliver to a nominated address within our delivery region, e.g. a port or haulage company. Onward shipping from that point is the responsibility of the buyer to arrange and pay for.
6.6 - The products the buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing/verbally by the buyer and us. Please note orders where the buyer has taken out V12 finance then we must deliver to the address stated on the agreement. If the buyer wishes to change the delivery address then we must receive authorisation from V12 prior to delivery.
6.7 - Goods will be deemed to have been delivered once delivered to the specified address on the order, from this point we will not be liable to you for non-delivery of the goods. We do not need to satisfy ourselves that the person accepting delivery at the specified address is the buyer (or authorised by the buyer to accept delivery of the goods). All goods must be delivered inside the property unless otherwise mutually agreed and we accept no responsibility once goods have been delivered to the agreed location by the buyer. All goods left outside the property in what the buyer deems a “safe place” is left at the buyer's own risk.
6.8 - If the buyer or any authorised person is not present to receive the delivery on the agreed day re-delivery will take place when we are next in the area (according to the published rota) and once we have spoken to you. Re-delivery will not be arranged until we have confirmed a date with you either via email or phone. For the external carriers we use (DPD & Pallet Delivery) delivery may take place the next working day and if you are not in on the re-delivery we reserve the right to re-charge the buyer the delivery cost up to a maximum of £65. This is to cover the cost of the failed delivery.
6.9 - Any liability to you for the non-delivery of goods shall be limited to replacing the goods within a reasonable time or issuing a credit note or refund.
6.10 - The quantity and content of any consignment dispatched is recorded by us and shall be conclusive evidence of what you receive on delivery unless you can provide conclusive evidence proving the contrary.
6.11 - Our delivery drivers may request to see identification (Drivers Licence/Passport/Recent Utility Bill received in the last 3 months) of the person receiving the furniture. This is to ensure the furniture is being delivered to the buyer and to the correct address. If we do need to carry out an identification check then we will try to inform you of this prior to your delivery date. If inadequate ID is presented then our drivers cannot deliver the furniture and another delivery will have to be arranged.
6.12 - Upon delivery of all finance orders it is a requirement of the finance terms and conditions that our delivery driver see's identification of the person who has taken out the finance agreement. It must be photographic ID or a recent utility bill (Last 3 months) in their name and be at the address which the finance has been taken out at. If inadequate ID is presented then our drivers cannot deliver the furniture and another delivery will have to be arranged.
6.13 - It is the buyers responsibility to ensure that the goods ordered will fit into their home via normal access, parking is available and access is reasonable, if the items cannot fit into your home due to poor access and space restrictions then we will take the items back and give a full refund for the cost of the products. Please note any additional delivery charges or services paid prior to delivery (if any) are non-refundable and are the responsibility of the buyer to cover.
6.14 - Delivery is normally within 1 - 3 weeks but for some out of stock items it can take longer. You are always entitled to a full refund at any time prior to delivery of your goods from our warehouse to either your delivery address or external courier. Please note this excludes pallet deliveries. Please see clause 6.17 for more information.
6.15 - If we deliver your goods to a storage facility we would need you or someone you have nominated in writing or verbally over the telephone to act on your behalf to inspect the goods and accept them. We cannot be held liable for any damage to the furniture that may occur after the goods have been delivered and inspected. Please refer to clause 4.11 with regards to payment.
6.16 - If you have chosen an advertised delivery date, this date is offered to you in good faith that we will be able to deliver your order on this day. Please note some areas of the country are covered over 2 days therefore when you place your order you will be given 2 dates. Delivery will take place on one of these 2 dates and we will advise you which date 2-3 days prior to delivery. In events outside The Furniture Market’s control, e.g. van break down, UK Government travel restrictions or severe weather, then we reserve the right to withdraw the agreed delivery date and reschedule. If this was to happen then we would let you know as soon as possible.
6.17 - If you select a pallet delivery this is an express delivery service that is offered at an additional charge of £65 per order. All pallet deliveries are carried out using a 3rd party on a selected weekday of the buyer’s choice between the hours of 8am to 6pm. The pallet delivery company will only be able to deliver pallets to the curb side outside your property providing there is adequate access. It will also be the buyers responsibility to unpack and dispose of the pallet as well as take the items into the property. Buyers should only select a pallet delivery service if they are sure a large lorry can safely gain access to the outside of the property delivery is arranged to, and they are capable of unpackaging the pallet and taking the furniture into the property themselves. If access cannot be gained, you change your mind about delivery once the pallet is dispatched or you miss the pallet delivery then the buyer will incur a failed delivery charge of £130. This is made up of the original £65 paid for the pallet delivery plus a further £65 for redelivery to you or return to us. We do not accept any responsibility for any late deliveries or any losses incurred by you because of the actions of this 3rd party pallet delivery company. If they do not deliver on the selected day due to their own reasons then they will normally try to deliver on the next working day. In this case the customer will not be liable to any additional costs as this is the fault of the pallet delivery company.

7. - Acceptance of Product(s)

7.1 - The buyer shall be deemed to have fully accepted the products 30 days after delivery to the specified address.
7.2 - After acceptance the buyer shall not be entitled to reject products which are not in accordance with the contract.
7.3 - Upon acceptance, if the product appears to be damaged in any way, notification via phone or written form has to be given to us within 30 days of receiving the product. Otherwise the product will be deemed to have been damaged by the buyer and thus we would not be liable.
7.4 - If you choose to collect your order directly from our warehouse and you have ordered online or over the phone then you will be required to bring a form of photographic ID (passport/driving licence) as proof of purchase. We will not be able to give you your order unless you produce an appropriate form of I.D. Alternatively you are able to order the product in person at our showroom and pay securely via our Sagepay Chip & Pin machine.
7.5 - If your goods are being collected from our warehouse by a third party courier then payment will need to be made via BACS transfer. Therefore we would advise calling our sales office or emailing info@thefurnituremarket.co.uk to place your order. We will then be able to provide you with our bank details so payment can be processed. Unfortunately we will not be able to accept payment via any other method if a third party courier is collecting your order.
7.6 - Upon collection of your goods it is your responsibility or that of the company collecting them on your behalf to inspect the goods for damage or faults at our warehouse. Once the goods leave our premises this is you confirming all goods have been collected in good condition and are not damaged or faulty. Therefore we cannot be held responsible for goods that have been reported as damaged/faulty once they have left our care.
7.7 - Please note if you are using the purchased furniture in an environment which is not a domestic setting (e.g. your home) then this will invalidate any product guarantee / warranty that we offer. This means if the furniture is used in a commercial environment (e.g. Pubs, Restaurants, Hotels, Shops, or Offices) or a property which is rented/used by the general public (e.g. holiday cottage) then any faults or damages reported would not be covered under our guarantee. This is because our furniture is designed for use in a domestic setting. Therefore if you are using your furniture in an environment other than a domestic setting we advise you thoroughly check the item(s) over prior to use and any damages/faults are reported within 30 days of receiving your item(s). If you do not contact us within the 30 days then you will be deemed to have fully accepted the products.

8. Cancellations & Returns

8.1 - The buyer has the right to cancel the order at any time prior to delivery and within the 30 day return’s period without incurring any additional charges. The only exceptions to this is where a product has been made to order and is without fault, if the buyer has modified the item or delivery has been arranged by a pallet carrier.
8.2 - The buyer must give written or verbal notice to us by letter, e-mail or telephone call giving details of the products ordered and reason for cancellation or return within 30 days of receiving the item(s). A full refund will then be issued back via the original payment method within 3-5 working days of the request. Please note if the buyer has received delivery of the order then this refund will be issued within 7-10 working days from the date of collection. If our unboxing and assembly (if required) service or pallet delivery has been completed on delivery then this service will not be refunded. It is only the price of the item(s) being returned which will be refunded.
8.3 - If the buyer has received delivery of the products and wants to return the items to us then the buyer must retain possession of the goods until the cancellation notice has been sent to us and we are able to arrange collection of the products in accordance with the published delivery rota. A collection date will be arranged within 30 days of receiving the buyer's request to cancel and we must collect the goods on the next available date. We are not able to extend our returns policy or collection date period of 30 days for any reason. Therefore it is the buyers responsibility to make the necessary arrangements so we are able to collect the products from them on the next available collection day. If we are not able to collect the products from the buyer on the 1st available date then we will arrange a 2nd and final collection date with the buyer. However if we are still not able to collect the products from the buyer on the 2nd available collection date within the 30 day returns period then it will be the buyer's responsibility to arrange the safe return of all products to our address as stated in clause 2.1. The products cannot be used and it is the buyer's responsibility to return the item(s) to us in the exact condition as they were delivered in, including packaging. We offer free returns on all orders however if the buyer decides to return the items via a third party or themselves then this is done at the buyers own cost and risk. If the products are returned in a different, used or damaged state to that of when they were delivered then a full refund will not be given. Only upon acceptance by us (at our warehouse see address in clause 2.1) of the returned goods will a refund take place. If the buyer does not cancel the contract in accordance with clause 8.1, the buyer shall be deemed to have accepted the goods (except for manufacturing faults) and will not be liable to return the goods to us. In addition to this if the buyer is not available for any of the available collection dates we offer and does not arrange to return the goods themselves within 30 days of sending the cancellation request then the buyer shall be deemed to have accepted the goods (including manufacturing faults reported) and will not be liable to return the goods to us. For full details relating to our returns policy please click here.
8.4 - If the item(s) you have received is damaged or faulty then we may request a photograph to be taken to help us assess the situation and agree a resolution with you. If a replacement item or part is agreed to resolve the reported issue then this will be carried out free of charge by our 2 man delivery service. A date for replacing the item/part will be agreed in accordance with the published delivery rota and the item will be unpacked & assembled (if required) free of charge. It is the responsibility of the buyer to return the damaged/faulty part/item when our delivery team visits with the replacement part/item . If we are unable to collect the damaged/faulty part/item from you then we will not replace the part/item or you will be charged full price for the damaged/faulty part/item we aren’t able to collect.
8.5 - If products are not returned in the original packaging, then we reserve the right to enforce a repackaging fee of 10% of the order value up to £100 per order. This does not apply if you upgraded your delivery to include the unboxing and assembly service for an additional fee when you originally placed your order.
8.6 - Please note that if a mattress has been taken out of its original packaging we cannot accept return requests for hygiene reasons unless a manufacturing fault is proven.
8.7 - Your rights to return goods are protected under the Consumer Rights Act 2015/EU Distance Selling Directive.
8.8 - We reserve the right to cancel any contracts between you and us if we so desire and for whatever reason.
8.9 - Pallet delivery charges are non-refundable. Therefore if you have upgraded your order to a Pallet Delivery service and decide to return your order after delivery you will only be refunded for the value of your furniture and not the pallet delivery charge. We will only arrange the collection of item(s) delivered on a pallet using our own delivery team on a day that we are delivering in your area.
8.10- If you have shipped/moved your item(s) to an address outside our delivery region then it is your responsibility to cover any costs incurred in the event of returning faulty/damaged goods or returning an unsuitable product. We are only liable to replace or collect furniture from the original address for which it was delivered to or an address we can deliver to in our delivery region.

9. Data Protection & Privacy

9.1 - We are fully committed to protecting your privacy.  We will only use the information that we collect about you lawfully and in accordance to the Data Protection Act 1998. We only collect information about you to process your order.  We will not e-mail you in the future unless you have given us your consent.
9.2 - We do not disclose your information to third parties other than when order details are processed as part of the order fulfilment.  In this case, the third party will not disclose any of the details to any other third party.
9.3 - If you input personal information about yourself on our shopping cart page https://www.thefurnituremarket.co.uk/checkout/cart/ we record this information regardless as to weather you complete your purchase or not. Please see our Privacy Policy for more information as to how we treat your personal data.

10. Security

10.1 - Your financial security is paramount to us, that is why we use Sagepay. You are able to buy any of our products using any of the major debit and credit cards presented below.  All of our transactions are processed live online using a Highly Secure SSL web server and payment gateway provided by Sagepay.
10.2 - Using Sagepay you can be confident that your card details are processed securely and correctly through the world's most respected online credit card payment gateways.

11. Liability

11.1 - Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the products.
11.2 - Nothing in these terms and conditions limits or excludes our liability for death or personal injury caused by our negligence or fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
11.3 - Alongside clause 2.2, we shall not be liable to the buyer for any indirect or consequential losses or costs whatsoever, which arise out of or in connection with this agreement.

12. Intellectual Property

12.1 - Copyright material appears on this website which is our property or the property of our content and technology providers or their respective owners. We do not give permission for you to re-publish, alter, transmit or otherwise copy any material on this website, but you may download information from this website for your personal use.  No copying, re-distribution, publication or commercial exploitation will be permitted without our permission and that of the copyright owner.
12.2 -The trade mark "The Furniture Market ™” and associated TFM Company Logo are registered and owned by The Furniture Market.co.uk Ltd.

13. Law of Contract

13.1 - This contract shall be governed by the law of England and Wales and any dispute, question or remedy arising will be determined exclusively by the Court of England and Wales.

14. Complaints Policy

14.1 - It is important to us that you are happy with the products and services we provide. If for any reason you are not satisfied then please contact us by one of the following methods;
By phone - 01829 759 259
By email - info@thefurnituremarket.co.uk
By post - The Furniture Market, Unit 2, Organsdale Farm, Kelsall, Tarporley, Cheshire, CW6 0SR

15. Furniture Guarantees

15.1 - The Furniture Market’s 20 year structural guarantee covers any structural faults found in our Oak, Hardwood and Painted Furniture (including beds but excluding dining chairs and stools) only. It covers structural aspects of the product such as the frames, joints, timber and panels. Hardware such as hinges, handles, interior fittings, drawer runners, table extension mechanisms, fixing bolts and brackets are covered by our 5 year guarantee.

15.2 – The Furniture Market’s 5 Year Structural Guarantee covers any structural faults found in all other products including chairs, stools, mirrored furniture, ceramic tables and glass furniture. Upholstered chairs and stools have their frames, joints, webbing and springs covered however fabrics and foam fillings are not covered under our guarantee as they are prone to general wear and tear.

15.3 - Your guarantee will start from the date you purchased the furniture.

15.4 - The 20 year structural guarantee applies on our Oak & Painted furniture and the 5 year structural guarantee on all other products only applies to orders placed from 1st April 2023 onwards. Orders placed before this date will have a 5 year guarantee on all our Oak & Painted furniture and a 3 year structural guarantee on all other products (including chairs, stools, mirrored furniture, ceramic tables and glass furniture).

15.5 - If you wish to make a claim you must call us on 01829759259 or email info@thefurnituremarket.co.uk. To help us understand and investigate the reported issue we will require you to send us photographs of the issue as well as proof of purchase.

15.6 - The guarantee only applies to the original buyer of the piece of furniture.

15.7 - The guarantee only covers furniture which is used in a domestic setting (e.g. your home).

15.8- If we deem your product to have a manufacturing defect then if possible we will repair your product to a satisfactory standard using a qualified furniture technician appointed by the Furniture Market. If it is not possible to repair your product then we will replace your product. If a replacement is not available then we will offer a credit note to the value of your original product purchase price.

15.9 - If your furniture does need to be repaired or replaced then the 20 year or 5 year guarantee will still expire on the original guarantee expiry date (worked out from the original purchase date).

15.10 - The guarantee does not cover;

• Defects resulting from negligence, misuse or accidents.
• Defects resulting from inadequate maintenance and cleaning.
• Defects resulting from general wear and tear.
• Any product being used in a commercial environment (e.g. pub, restaurant, shop, hotel or office) or a property which is rented/used by the general public (e.g. holiday cottage).
• Any products sold as a second or ex-display.
• Natural Settlement - The softening of filling materials under normal use is perfectly normal. Chair and stool seats and mattresses will always compress with prolonged use over time. Fabrics and fillings on upholstered products are not covered by our guarantees as they are prone to general wear and tear over time.
• Marks in the painted finish - It is perfectly normal to see slight marks in the painted surface of your items. All our painted furniture ranges are hand made using natural wood timbers and finished with a hand sprayed paint finish. Due to the natural wood used you may see natural imperfections, indentations, cracks and knots which can be more visible on a painted surface. These markings would not be classed as a manufacturing defect due to the handmade nature of these items and the natural wood timbers used.
• Cracks and splits in painted surfaces - Visible thin cracks or splits in painted surfaces can happen over time. This is caused by the natural wood beneath expanding and contracting to the moisture and temperature levels of its environment. This is not a manufacturing defect of the wood used and is only a side effect of the natural wood trying to adapt to the environment it is in. If these cracks do happen then please get in touch as we can supply you with a paint touch up kit which can help cover up the cracks.
• Cracks and splits in the wood grain - Visible splits and cracks in the wood grain of our Oak and Hardwood ranges can also occur overtime. As wood is a natural product it will expand and contract naturally to the moisture and temperature levels of the environment it is in. These natural changes can cause the wood to dry out and as a result shrink which can cause cracks and splits to occur within the wood grain. Although rare this is not a manufacturing defect of the wood used and is only a side effect of the wood naturally adapting to the environment it is in.
• Cosmetic defects in upholstery resulting from general wear and tear – This includes but not limited to: stitching coming undone, buttons that have come loose, staining, pulls in the fabric or stitching, and cushion/internal foam settlement. General wear and tear is expected in chairs and stools as they can be exposed to a lot of movement and usage overtime. Therefore any cosmetic defects reported which are deemed to have resulted from general wear and tear are not considered a manufacturing fault and would not be covered under our structural guarantee.
• Defects resulting from adverse environmental conditions – This includes but not limited to: sunlight, moisture and extreme heat (e.g. item being placed close to a raidiator or hot items like mugs or plates being placed on the item).
• Defects/ Damage to the wood or painted surface resulting from contact with water or chemical products – This includes but not limited to: a water spillage, cleaning products, cosmetic or hair products.

Please note the list of exclusions is not an exhaustive list and is subject to change in line with the products we sell. 

15.11 - If you accept a discount to keep a damaged or faulty product then this will not invalidate your guarantee. However if we do repair or replace your item then you will be required to pay the discount amount given back to us.

15.12 - All our mattresses come with their own manufacturing guarantee which is detailed below;

• Athena 1000 3ft – 1 Year Guarantee
• Roma 1000 3ft, 4ft 6in, 5ft & 6ft – 3 Year Guarantee
• Juliet 1000 4ft 6in, 5ft & 6ft – 3 Year Guarantee
• Juliet 1500 4ft 6in, 5ft & 6ft – 3 Year Guarantee
• Juliet 2000 4ft 6in, 5ft & 6ft – 3 Year Guarantee
• Sophia Memory 1500 4ft 6in, 5ft & 6ft – 5 Year Guarantee
• Sophia Memory 2000 4ft 6in, 5ft & 6ft – 5 Year Guarantee

The guarantee only covers mattresses against faulty workmanship and materials from the date of purchase. If you wish to report a faulty mattress then you will be required to follow the process detailed in point 15.4 and we will require time to discuss your claim with our manufacturer. If we deem your mattress to be faulty due to the workmanship or materials used then we will arrange to replace/repair the item for you. If this is within 1 year this will be free of charge after this time then a usage charge may be applied. This charge will reflect the period of use, at the current retail price and the number of years left on the warranty as shown below;

The 3 year warranty will be on the following scale;

	Customer Contribution	Manufacturer Contribution
1st Year	0%	100%
2nd Year	40%	60%
3rd Year	80%	20%

The 5 year warranty will be on the following scale;

	Customer Contribution	Manufacturer Contribution
1st Year	0%	100%
2nd Year	20%	80%
3rd Year	40%	60%
4th Year	60%	40%
5th Year	80%	20%

When repairing/replacing items under this warranty, our manufacturer reserves the right to substitute alternative materials or models should the original no longer be available.

Our manufacturer and ourselves reserve the right to refuse a claim when a defect is due to causes other than faulty materials or workmanship. Please note filling settlement should not be regarded as a manufacturing defect. Regular turning/rotating of your mattress will help the fillings to settle down evenly and help prolong the lifespan of your mattress. Your guarantee will be invalid;

• If the mattress is stained, soiled or in an unsanitary condition then we won’t be able to accept your claim for health and safety reasons. Therefore we recommend you use a mattress protector and air your mattress every 3 months to reduce moisture build up.
• It is found that chemicals or detergents have been used as this can damage your mattress.
• If the mattress has been stored for a period of time on its side as this will distort the spring unit and cause the fillings to settle unevenly and drastically shorten the life of your mattress.
• If it is not used on a suitable base.
• Product labelling is removed.

16. Oak Flooring Warranty

16.1 - We offer a 5 year UK Warranty on this flooring providing it has been installed by a qualified flooring installer and the conditions of the sub-floor and environment are suitable as stated in these installation instructions

16.2 - To validate your warranty you must use a qualified installer and the pre-installation checklist form must be completed and emailed to: info@thefurnituremarket.co.uk within 3 months of your delivery date for your warranty to be validated. If this pre-installation checklist form is not completed and submitted to us within 3 months of delivery then your warranty will be null and void.

16.3 - The warranty starts from the date of purchase and only covers domestic use and not commercial use. It does not cover use in damp/wet spaces such as bathrooms, conservatories and kitchens where the flooring has been exposed to excess moisture and water spillages.

16.4 - Wear to the flooring finish (i.e. Oiled, Lacquered, Stained, Brushed) is subject to normal wear and tear and is not covered by this warranty.

16.5 - This warranty covers delamination of flooring providing it has been installed within the required site conditions as per these installation instructions. If delamination occurs a qualified repair technician will attempt to make repairs on site.

16.6 - This warranty does not cover scratches, dents, heavy impacts, humidity related defects such as expansion, shrinkage, curling and damage caused by incorrect use or lack of maintenance.

16.7 - This warranty does not cover defects that have arisen due to dampness or water damage or any other causes as a result of force majeure.

16.8 - This warranty does not cover the visual faults as a result of any deformation of the boards due to changed climate conditions, any variations in colour due to sunlight and the effects of normal ageing and wear and tear of the finishing coat.

16.9 - This warranty only applies to the wood flooring supplied and not to any associated installation costs or any other consequential loss.

16.10 - In case of a dispute arising from the warranty, either party may call upon an independent expert to render binding advice. If the clause is applicable, the cost is to be agreed in writing with all parties involved in advance.

16.11 - Where the warranty applies we will replace any faulty product. If the product is no longer available you will be offered an alternative product of the same quality or a credit note to the value of your original purchase amount

16.12 - It is the installers/owners responsibility to grade & remove any defective boards prior to installing.

16.13 - This warranty only applies to the original owner/purchaser of the wood flooring.

16.14 - Manufacturing Tolerances – This flooring is a natural product and is subject to variances in colour and appearance. When laying this flooring we recommend you always work from four packs to ensure a balanced colour mix across your floor. As such a tolerance of 5% should be allowed for the deselection of any floor boards deemed unsuitable for installation. This flooring is manufactured to a tolerance level of +/- 1.5% on the dimensions of the board and in line with specified flooring manufacturing guidelines. As such any boards that are out of the tolerance levels should be dismissed as part of the 5% manufacturing tolerance.