Design to Delivery

We design and build our furniture to last a lifetime. We control the whole process to ensure total customer satisfaction from the point of order through to receiving and using your furniture.

We offer a 20 Year Structual Guarantee on all our oak and painted furniture so you can be rest assured you are getting a high quality product that will stand up to the test of time.
Click here to read more about our guarantees.

We design our Oak & Painted furniture

Our oak and painted furniture is designed and built to last. We design it in-house and use FSC Registered manufacturers based in Vietnam to manufacture it. They operate state of the art facilities to ensure the production of our oak, hardwood and painted furniture is of the highest quality standards. The premium quality oak is sustainably sourced from North America.

We use reputable manufacturers that use sustainably sourced timbers. Our sourcing team conduct regular site visits around the world to ensure supplier standards meet UKTR regulations. We have built up professional relationships with these manufacturers over the past 20 years to ensure high quality standards are adhered to.

Our key manufacturers also actively promote the reduction of energy and emissions through using energy saving equipment and processes. These manufacturers also have employee welfare programmes and ethical audits.

We build our furniture to last a lifetime

The timber used for the production of our oak and painted furniture is sustainably grown and it is efficiently hand built to our design specifications. It is then shipped in volume directly to our large warehouse distribution facility in Cheshire. From this site we deliver the furniture directly to you, the customer.

The journey starts from an acorn being planted in a sustainable forestation programme, once the oak trees are harvested after 35 to 40 years they are cut into planks and kiln dried to ensure the moisture content in the wood is at its optimum for furniture production. The timbers are carefully selected to ensure minimal wastage and great care is made in every step of the production process to ensure that our high quality standards are met.

We believe the less times the furniture is handled, the lower the supply chain carbon footprint and also the less chance of furniture being damaged through poor handling.

We Offer 3 Delivery Methods

1) Free 2 Man Delivery

Free 2 Man Delivery to room of choice is made using our own in-house trained delivery team (this does not include unboxing, packaging removal or assembly is required). We offer a Premium Delivery upgrade for a small fee on this delivery service where you can select to have your furniture unboxed, packaging removed and furniture assembled if required. This can be selected at checkout.

This delivery includes:

• Free Delivery is made by our own in-house trained delivery team.
• Boxed furniture is delivered to a room of your choice (access permitting).
• We will give you a 3 hour delivery time slot 2 days before delivery.
• We will call you 30 mins prior to your delivery.
• For a small fee we can unbox, remove and recycle your packaging (priced at checkout).
• For a small fee we can assemble your furniture if required (priced at checkout).

You can select your delivery day at checkout. In order for us to be able to offer Free 2 person delivery we have to deliver in geographical areas of the country on set days, (these are marked as the Free delivery days on our delivery calendar). We strive to continually reduce our carbon footprint wherever we can and therefore our delivery routes are planned for maximum efficiency to reduce the number of miles driven.

2) Express 2 Man Delivery

Express 2 Man Delivery is available on a weekday of your choice for small charge per product.

Get it Fast - Order before 12 noon to receive your furniture the next day.

This delivery incudes:

• Delivery to a room of your choice (max 2 flights of stairs and access permitting).
• Your items will be unboxed packaging will be removed and recycled.
• Assembly (if required) is not included in this delivery service.
• You will receive a 3 hour delivery time slot on the evening before delivery.
• You will be provided with a delivery tracking link.
• Driver will call you 30 – 60 mins prior to your delivery.
• Delivery is made using specialist 2 Man Delivery company.

Express Delivery is only available for addresses within mainland England, Wales & Southern Scotland. Excluded Scottish postcodes are: KY, FK, PH, DD, AB, IV KW, PA, KA27-28.

3) Free Next Day Parcel Delivery

We offer a Free Next Day Delivery service using DPD couriers on our smaller items of furniture (i.e. bedsides, stools, scoop dining chairs etc).

Get it Fast - Order before 4pm to receive your furniture the next day, you can select delivery on a weekday of your choice.

This delivery incudes:

• Delivery to the entrance of your home.
• You will receive a delivery time slot on the day of delivery.
• You will receive a tracking link on the day of delivery.
• Delivery is made using DPD local couriers.

If you order a small item as part of a larger order that contains a larger item of furniture then we will combine the delivery of all your items and deliver them together using a 2 Man delivery service.

Eco-minded design to delivery

You can rest assured you are dealing with us directly and we are accountable to you the customer through every single stage of your furniture order process.

To further promote the reduction of our carbon footprint we plan all our own 2 person home deliveries to ensure the most efficient routes are taken to minimise our fuel consumption and emissions and thus our carbon footprint per delivery.

We have invested in delivery route planning software and driver analytic software to ensure maximum delivery route efficiencies (i.e less miles driven = smaller carbon foot print per delivery).

We have introduced a fleet of Renault Lo-Loader vans that are specially designed for efficient furniture deliveries. The engines are now Euro 6 and use Ad-Blue to reduce emissions. They are light and fuel efficient so it helps us reduce our environmental impact.

We are also now exploring the use of electric delivery vans as we look to renew our fleet over time.

Other steps we have taken to reduce our carbon foot print are: Investing in the replacement of our warehouse lights with more energy efficient LED lights and the reduction of paper used in our business.

We are committed to giving back to the environment and we have recently planted more than 800 trees in our local area.

We believe in looking after the environment and educating the younger generations on the benefits of sustainable living. Together if we all make a few small changes to our lifestyles we can make big differences to the health of our planet for the future generations to come.

Sustainably Sourced Furniture

The Furniture Market is committed to the conservation of our natural resources my minimising waste, reducing energy consumption and ensuring our furniture is built using sustainable timbers in a socially responsible way.

We apply this principle to the complete journey from sourcing sustainable timbers all the way through to the delivery of furniture into your homes.

Simply put you can rest assured that we are committed to sustainably sourcing materials used to make our furniture, we are committed to the reduction of energy used in every process and we also strive for the continued welfare of all the people involved in the process, as well as giving back to the environment.

What is Sustainable Sourcing?

Sustainable Sourcing is the process of ensuring the furniture that we manufacture is being sourced in a responsible and sustainable way. The people involved in the manufacturing and supply process are working in safe and healthy workplaces and are treated fairly. The environmental and social impacts are taken into consideration during the sourcing process.

Sustainable Forestation

The wood timbers used to make our beautiful oak and pine furniture start off life as seeds (or for Oak timber as acorns), these are planted in forest plantations under a sustainable forestation programme. This ensures an eco-friendly sustainable cycle of timber growth, harvesting and replanting for the next cycle.

Our commitment to sourcing Sustainable timbers

Sustainable timbers are at the heart of our business, after all this forms the foundation of the furniture that we sell. We go to great lengths to ensure our timbers are sustainably sourced.

We (The Furniture Market.co.uk Ltd) are recognised as an “operator” when it comes to placing timber on the UK market and we are continuously working to make sure that all timber products we sell meet UK Timber Regulation (UKTR) as this is our legal obligation. Since the 1st January 2021 the EU Timber Regulation (EUTR) no longer applies in England, Wales & Scotland. In its place the UKTR now applies and it has the same requirements as the EUTR.

We check that products are classified correctly in terms of qualities, species and quantities on official customs documents - If not, we take action to get the customs declaration corrected.

• Products must be legally exported from the exporting country - We check the legislation of the country of export.
• We verify that there is evidence of customs fees having been paid.
• If any timber species contained in a product is included in the CITES list of endangered tree species, we will check that there is a valid CITES licence.
• If the export country has an EU endorsed Timber Legality Assurance System (TLAS) under the FLEGT programme, then the product shall be accompanied by a valid FLEGT licence - We will check the validity of the FLEGT licence.

The Furniture Market.co.uk Ltd regularly evaluates and updates our due diligence system regarding the importing of illegal timber and keeps up to date with any new developments via The Office for Product Safety & Standards.