When prices are the same, who do you trust with your money?? – by Robert

I recently spoke at a E-Commerce round table on behalf of The Furniture Market, and the discussion turned to buying online and the future of E-Commerce.

I think most people who are willing to buy online do their research., for example you could have 2 rustic oak 3 draw bedsides.  one is priced £125 Delivered the other is prices £110 + £15 Delivery.

You pay the same money for the same kind of product right? wrong… so wrong… you are buying into a companies way of doing business.

I think everyone has had a bad experience shopping on line. I know I have.. sometimes your intuition just says, this website doesn’t fill me with confidence.. Its a feeling. Sometimes we ignore our instincts and hand over our hard earned cash anyway or just put it on plastic because we feel we are protected in someway.

But how do you trust a website will deliver what you are seeing? I work on the principal of how anything is, is how everything is.

Say you see a website who has a really old copyright date of 2009. Something this simple would say to me that these people do not update their website regularly. SO then I think to myself do these people actually have the products in stock that I am about to pay for. Then I think I will just give them a call..so I call.

I am answered by someone who to put it bluntly sounds like I am an inconvenience to them. They don’t seem to know what is going on or they are just completely defensive for no reason.

To me these are all little signs I should walk away from any potential deal. I could go on and on..

Pages on their site don’t work, products are missing, or have no description, or.. fill in the blank..

The overall impression I get is they really do not care about what they are doing. So are they going to care about my order?

That’s why I introduced Trust pilot to The Furniture Market. We have been trading on eBay for a long time and proudly have a positive feedback score of 99.4%, but that is eBay we need something for our site.

Trust pilot is an independent review website where scores are out of 5 stars. We have selected to only display genuine orders and feedback for better or worse. so when you look you see this:

You can see that all these reviews are legitimate. Written by real customers who bought furniture from us. Not many people on Trust pilot use this which would leave me to question if their reviews are fake or not. That’s for you to decide.

The main point I am trying to make is here, ask yourself who do you trust with your money? Who will care about your order the most? Who wants to make you happy so that you recommend us to your friends? The answer to all of those questions is The Furniture Market. We care about your order and want to make you happy, and we always will.