Returns Policy - FREE 'No Quibble' 30 Day Returns
Let us know within 30 days of delivery you wish to return an item and we will be happy to arrange the return of your goods for a refund or exchange.
We offer a FREE returns policy for all the products we sell apart from the French Armoires (codes: SAN05 / SAN06 / SAN07 / SAN08). These French armoires are excluded from our FREE returns policy due to the size and complexity of the product and the time taken to deliver and assemble them in your home. If you return these products then there is a returns charge of £50 per order deducted from your refund.
Returning an Item is easy just follow the easy 2 step process...
Step 1: Email your request to return your product to: firstname.lastname@example.org
Email Checklist: - Include the following information in your email:
Step 2: What Happens Next?
Once we have received your email you will then be allocated a specialist case handler who with work with you to resolve your case and ensure you are happy with the resolution.
Please note our returns department is open Monday - Friday 9am - 5pm.
If you are returning your item for a full refund then a refund will be issued once the item has been received back to our warehouse. Your refund will show on your payment card within 3 to 5 working days.