Tel : 01829 759 259
We're BIG on Furniture
 
Call us: 01829 759259
Monday to Thursday   8am - 8pm
          Friday to Sunday       9am - 5pm
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Returns Policy - FREE 'No Quibble' 30 Day Returns

100% Money Back Guarantee

Let us know within 30 days of delivery you wish to return an item and we will be happy to arrange the return of your goods for a refund or exchange.

We offer a FREE returns policy for all the products we sell apart from the French Armoires (codes: SAN05 / SAN06 / SAN07 / SAN08). These French armoires are excluded from our FREE returns policy due to the size and complexity of the product and the time taken to deliver and assemble them in your home. If you return these products then there is a returns charge of £50 per order deducted from your refund.

Returning an Item is easy just follow the easy 2 step process...

Step 1: Email your request to return your product to: returns@thefurnituremarket.co.uk

Email Checklist: - Include the following information in your email:

  • Receipt number - Found on your VAT invoice which we emailed to you when we received your order.

  • Full Name & Delivery Address - Please note we will arrange collection to the same address unless otherwise specified.

  • Contact numbers - Home & Mobile numbers required

  • A photo of the problem if there is a fault - We need a photo to help us understand the problem and see if a repair or replacement is needed


  • Step 2: What Happens Next?

    Once we have received your email you will then be allocated a specialist case handler who with work with you to resolve your case and ensure you are happy with the resolution.

    Please note our returns department is open Monday - Friday 9am - 5pm.

    If you are returning your item for a full refund then a refund will be issued once the item has been received back to our warehouse. Your refund will show on your payment card within 3 to 5 working days.

    Returns - Terms & Conditions

    Click HERE For more information

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    01829 759259

    DayOpening Hours
    Monday8am - 8pm
    Tuesday8am - 8pm
    Wednesday8am - 8pm
    Thursday8am - 8pm
    Friday9am - 5pm
    Saturday9am - 5pm
    Sunday9am - 5pm