General

Q. Why should I buy from The Furniture Market?
A. We sell all our products cheaper than anyone else & we ensure total customer satisfaction.  There are many more reasons why; just see our why buy from us page

Q. Do you have a showroom?
A. No, we only trade from a warehouse near Chester. Products can be viewed but only by prior appointment.  This way through through the cost savings of shop retail space and rates we can pass the savings onto our products and thus onto you the customers in the form of low prices.

Q. Is everything on your website in stock and available for viewing?
A. Due to the massive range of products we sell it is not possible to have every item in stock and available for viewing.  However we do have at least a few items from each furniture collection available for viewing to enable customers to see the colour / finish and quality of products. 

Q. Do you provide help and advice for my selection of furniture?
A. Yes we offer advice and a free interior design service and can work within your budget to find the most suitable products for your requirements.

Brochures & Swatches

Q. Do you have a catalogue with all your product ranges?
A. Our website is continually updating with new products and is our only catalogue.  By not printing and distributing catalogues we can make cost savings that are directly passed onto our products and thus you the customer in the form of low prices.

Q. Do you supply fabric swatches?
A. We only send out swatches for our Crewel work fabrics, please just contact us to request a sample.

Security

Q. I am concerned about buying online, is your site safe for me to enter my card details?
A. Yes, Our website uses the industries top encrypted server technology making it safe and secure when buying    online.  If however you still do not want to enter your card details online, just give us a call and we can process the transaction over the telephone.

Q. What happens to my personal details?
A. Your personal details will remain strictly confidential and will not be passed on to any third parties.  You have the option to be kept informed of any special offers and new lines when placing an order.

Ordering & Paying

Q. How can I place an order?
A. You can place an order online, by post or telephone.

Q. What methods of payment do you accept?
A. We accept all major credit and debit cards through Sagepay, we also accept payments by Paypal and cheques with orders via the post.

Q. What happens after I place an order?
A. When your transaction is completed we send you a receipt by email detailing your purchase and order number.  Please keep this safe as you will need it for tracking your order.  This will be followed by a receipt in the post or with your goods.

Q. How can I track my order?
A. You can check the progress of your order simply by emailing us or calling us with your order number.

Q. What happens if I cancel my order?
A. You can cancel your order anytime before the item is dispatched, however if your item has already been dispatched then you may be charged for delivery.  Requests to cancel must be notified to us in writing. e.g. letter, email or fax.

Q. How do your prices compare with other furniture retailers?
A. We believe that we cannot be beaten on price and are cheaper than any other retailers selling the same products. Our prices are up to 80% cheaper than some High Street retailers.  Please see our Unbeatable Price Promise for details.

Delivery

Q. What are your delivery charges?
A. Please see our delivery page for delivery costs.

Q. Where do you deliver to?
A. Under the delivery charges shown we will deliver anywhere in mainland England, Wales & southern Scotland.  If wanting delivery to Northern Scotland, please email us your address for a delivery quote. Please not we do not deliver overseas.

Q. When will you dispatch my order?
A. Unlike most internet companies, we have our own warehouse and hold many of the items we sell in stock.  For items that are not currently in stock or are made to order, you will be advised of a delivery date.

Q. How long will my delivery take?
A. Most items are delivered within 1 - 3 weeks,  if an item is out of stock we will contact you to inform you of the expected delivery times.

Q. What if I am unable to take delivery of my order when it's ready?
A. In the event that you are unable to take delivery of your furniture when it is ready for delivery, we are more than willing to re-arrange another convenient delivery date.

Q. Who will deliver my order?
A. At The Furniture Market we have our own fleet of delivery vehicles with trained staff who are insured against accidental damage.  However in some cases external couriers are used and they will require a customer signature on receivership of goods.

Returns

Q. What is your returns policy?
A. We want you to be totally satisfied with any purchase from The Furniture Market, we therefore offer a 7 day money back guarantee.  Upon delivery please inspect your goods and make a note on the delivery paperwork if any damage is seen and contact us for a replacement or refund.  If you are not satisfied with your purchase, simply return the products to us in their original packaging and we will refund the purchase price. Please note the original delivery charge is non-refundable.

Products

Q. Are your products flat pack?
A. No, most of our furniture items are fully constructed and do not require assembly.  However some accessories and furniture items may require slight assembly (i.e. lamp shades placing on a lamp base, bed assembly, base attaching to table top, etc...).