General
Q.
Why should
I buy from The Furniture Market ™ ?
A.
We sell all our products cheaper than anyone else & we
ensure total customer satisfaction.
Q. Do you have a
showroom?
A. No, we only trade from a
warehouse near Chester. Products can be viewed but only by
prior appointment. This way through through the cost
savings of shop retail space and rates we can pass the savings
onto our products and thus onto you the customers in the form of
low prices.
Q. Is everything on your
website in stock and available for viewing?
A. Due to the massive range of products we sell it
is not possible to have every item in stock and available for
viewing. However we do have at least a few items from each
furniture collection available for viewing to enable customers
to see the colour / finish and quality of products.
Q. Do you provide
help and advice for my selection of furniture?
A. Yes we offer advice and a
free interior design service and can work within your budget to
find the most suitable products for your requirements.
Brochures & Swatches
Q. Do you have a
catalogue with all your product ranges?
A. Our website is
continually updating with new products and is our only
catalogue. By not printing and distributing catalogues we
can make cost savings that are directly passed onto our products
and thus you the customer in the form of low prices.
Q. Do you supply
fabric swatches?
A.
We only send out swatches
for our Crewel work fabrics, please just contact us to request a
sample.
Security
Q. I am concerned
about buying online, is your site safe for me to enter my card
details?
A. Yes, Our website uses the
industries top encrypted server technology making it safe and
secure when buying online. If however
you still do not want to enter your card details online, just
give us a call and we can process the transaction over the
telephone.
Q. What happens to my
personal details?
A.
Your personal details
will remain strictly confidential and will not be passed on to
any third parties. You have the option to be kept informed
of any special offers and new lines when placing an order.
Ordering & Paying
Q. How can I place an
order?
A. You
can place an order online, by post or telephone.
Q. What methods of
payment do you accept?
A.
We accept all major
credit and debit cards through Sagepay, we also accept payments
by Paypal and cheques with orders
via the post.
Q. What happens after
I place an order?
A.
When your transaction is
completed we send you a receipt by email detailing your purchase
and order number. Please keep this safe as you will need
it for tracking your order. This will be followed by a
receipt in the post or with your goods.
Q. How can I track my
order?
A.
You can check the progress of your order simply by emailing
us or calling us with your order number.
Q. What happens if I
cancel my order?
A.
You can cancel your order
anytime before the item is dispatched, however if your item has
already been dispatched then you may be charged for delivery.
Requests to cancel must be notified to us in writing. e.g.
letter, email or fax.
Q. How do your prices
compare with other furniture retailers?
A.
We believe that we cannot be beaten on price and are cheaper
than any other retailers selling the same products. Our prices
are up to 80% cheaper than some High Street retailers.
Please see our
Unbeatable Price Promise
for details.
Delivery
Q. What are your
delivery charges?
A.
Please see our
delivery page for
delivery costs.
Q. Where do you
deliver to?
A. Under the delivery
charges shown we will deliver anywhere in mainland England,
Wales & southern Scotland. If wanting delivery to Northern Scotland, please email us
your address for a delivery quote. Please not we do not deliver
overseas.
Q. When will you
dispatch my order?
A. Unlike most internet
companies, we have our own warehouse and hold many of the items
we sell in stock. For items that are not currently in
stock or are made to order, you will be advised of a delivery
date.
Q. How long will my
delivery take?
A.
Most items are delivered within 1 - 3 weeks, if an
item is out of stock we will contact you to inform you of
the expected delivery times.
Q. What if I am
unable to take delivery of my order when it's ready?
A. In the event that you are
unable to take delivery of your furniture when it is ready for
delivery, we are more than willing to re-arrange another
convenient delivery date.
Q. Who will deliver
my order?
A.
At The Furniture Market™ we have our own fleet of delivery
vehicles with trained staff who are insured against accidental
damage. However in some cases external couriers are used
and they will require a customer signature on receivership of
goods.
Returns
Q. What is your
returns policy?
A. We want you to be totally
satisfied with any purchase from The Furniture Market™, we
therefore offer a 14 day money back guarantee. Upon
delivery please inspect your goods and make a note on the
delivery paperwork if any damage is seen and contact us for a
replacement or refund. If you are not satisfied with your
purchase, simply return the products to us in their original
packaging and we will refund the purchase price. Please note the
original delivery charge is non-refundable.
Products
Q. Are your products
flat pack?
A.
No, most of our furniture items are fully constructed and do not
require assembly. However some accessories and furniture
items may require
slight assembly (i.e. lamp shades placing on a lamp base, bed
assembly, base attaching to table top, etc...).
